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PRIVACY POLICY
This privacy notice tells you what to expect us to do with your personal information.
We have a joint controller relationship with Stripe for the purpose of our secure encrypted payment gateway services.
We also have a joint controller relationship with Dever Software Ltd for the purpose of our in-house Dispatch software.
CONTACT DETAILS
Airport Executive Ltd - Central Support Office
19, City Quadrant,
Waterloo Square,
Newcastle Upon Tyne
NE1 4DP
United Kingdom
Tel: +44 (0) 2088383333
Email: bookings@airportexecutive.com
WHAT INFORMATION WE COLLECT, USE, AND WHY
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Purchase or account history
· Payment details (including card or bank information for transfers and direct debits)
· Website user information (including user journeys and cookie tracking)
· Call recordings
· Information relating to compliments or complaints and lost property
We collect or use the following information for the operation of customer accounts and guarantees:
· Names and contact details
· Addresses
· Payment details(including card or bank information for transfers and direct debits)
· Purchase history
· Account information, including registration details
· Information used for security purposes
· Marketing preferences
We collect or use the following information to comply with legal requirements:
· Name
· Contact information
LAWFUL BASES
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent
· Contract
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Consent
· Contract
· Legal obligation
Our lawful bases for collecting or using personal information for legal requirements are:
· Consent
WHERE WE OBTAIN PERSONAL INFORMATION FROM
· Our customers directly
HOW LONG WE KEEP INFORMATION
We store information on our customers securely on our dispatch software to facilitate future bookings with ease. We store this data unless you tell us to remove it.
WHO WE SHARE INFORMATION WITH
We share customer information with our payment processing provider, Stripe with 3D secure encryption. We have no access to customers credit card details.
YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
HOW TO COMPLAIN
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Helpline number: +44 (0)303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
ICO LICENCE - AIRPORT EXECUTIVE
ZB073619
LAST UPDATED
June 2024